Newpklock Privacy Policy — your data, your control

This Privacy Policy ("Policy") applies to users of the newpklock.xyz website and its associated mobile application. By creating an account or accessing the platform, you are considered to have accepted this Policy.

We believe privacy is a fundamental right. Newpklock respects that right — not just because it is required, but because we believe user trust is our most valuable asset. This policy is written in plain, straightforward language so you can genuinely understand it.

• This policy applies equally to users in Bangladesh and in all other countries.
• You will be notified in advance of any significant changes to this policy.
• If you have any questions, feel free to reach out to support@newpklock.xyz at any time.

Newpklock collects only the information genuinely needed to provide its services. No unnecessary data is requested.

Information provided directly by you:

• Identity Information: Full name, date of birth, and national ID number (required for KYC).
• Contact Information: Mobile number and email address.
• Payment Details: bKash/Nagad/Rocket number — used solely to process transactions and not stored afterward.
• KYC Documents: A photo of your NID and a selfie — required for identity verification.

Automatically Collected Information:

• Log Data: Login time, IP address, and device type — collected for security purposes.
• Gaming History: Bet amounts, game names, win/loss records — retained for account management purposes.
• Cookie information: Used for session management and saving your preferences.

Collected data is used solely for the purposes listed below. It is not used for anything beyond that.

Newpklock uses gaming history data to monitor responsible gaming — if a user's play pattern raises concern, the support team may reach out personally to offer assistance.

Newpklock never sells your data. However, in limited circumstances, certain information may be shared with specific parties as required:

• Payment processor: Only the information required to complete a transaction is sent to the Bkash, Nagad, and Rocket gateway systems.
• Game Provider: When playing games from providers such as Pragmatic Play or Evolution, only a session ID and betting details are shared — no personally identifiable information.
• Legal Authorities: newpklock may be legally required to share information with relevant authorities in response to a court order or money laundering investigation.
• Security Auditors: Third-party security experts are granted limited access to data under strict NDAs.

Newpklock uses cookies — but only to keep the platform running properly and to improve your experience.

Cookie Types & Purposes:

• Essential Cookies: Maintaining login sessions and remembering language preferences — the site cannot function without these.
• Functional cookies: Remembers your preferred game categories and display settings.
• Security cookies: Detects suspicious logins from multiple devices within the same session.
• Analytics Cookies: Aggregate statistics — such as which games are most popular — are collected. No personally identifiable information is included.

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may affect how login functions.

Newpklock does not hold data beyond what is necessary. Retention periods vary depending on the type of information.

• While your account is active: All personal data and gaming history are retained.
• After Account Closure: Transaction records are retained for up to 5 years in accordance with international AML policy.
• KYC Documents: Up to 5 years after account closure — after which it is securely deleted.
• Log & IP Data: Up to 12 months.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

When the retention period expires, data is automatically deleted through a secure process. You may also request early deletion — however, certain transaction records may need to be retained due to legal obligations.

As a Newpklock user, you have several rights over your own data. To exercise any of them, simply contact our support team.

Newpklock strictly prohibits registration by anyone under 18. No data relating to minors is collected or stored.

• Date of birth is verified at registration. Accounts cannot be created by anyone under 18.
• Age is verified a second time during the KYC process through National ID verification.
• If a minor registers using false information and is identified, the account will be immediately closed and all associated data deleted.
• If you have any concerns, parents or guardians can reach out to support@newpklock.xyz.

Newpklock uses multiple technical measures to keep your data secure.

• SSL 256-Bit Encryption: All communication between the platform and your device is encrypted.
• Firewall & intrusion detection: Unauthorized access to servers is blocked.
• Two-Factor Authentication (2FA): Users can enable 2FA on their account.
• Suspicious login detection: If a login is detected from a new device or an unusual location, the account is locked and a notification is sent.
• Data Segregation: Payment data and personal information are stored on separate servers — if one is compromised, the other remains secure.
• Regular Penetration Testing: An external security team regularly tests our systems to identify vulnerabilities.

In the event of a security incident that may have compromised your data, newpklock will notify you within 72 hours as required by law.

Newpklock may update this privacy policy from time to time. You will be notified in advance, depending on the nature of the changes.

• Minor Changes: The update date at the top of the page will be revised accordingly.
• Moderate Changes: A banner notification will be displayed on the platform.
• Major Changes: You will be notified in advance by email or push notification, and your consent may be obtained before any changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree, you always have the option to close your account.

If you have any questions or requests regarding this Privacy Policy, please contact us directly. We are happy to assist you.

• Email: support@newpklock.xyz — for all privacy-related requests.
• Live Chat: Active 24/7 — for fast responses.
• Response Time: General inquiries within 24 hours; data requests within 7 business days.

When requesting data deletion or correction, including the mobile number linked to your account will help speed up the process.